Enter Your Details
Please enter your reference number or receipt number from your repair booking slip
Contact our support team at 079 077 6477 or visit your nearest branch
How Our Repair Process Works
Book In
Bring your device to any Diffusion branch and receive a booking slip with your reference number
Diagnostics
Our technicians perform a thorough diagnostic assessment of your device
Quote Approval
We contact you with a detailed quote for approval before proceeding
Orders
Should there be any part unavailable at our premises, we order it from our partners
Repair
Once approved, our skilled technicians repair your device using quality parts
Quality Check
Every repair undergoes rigorous testing to ensure everything works perfectly
Notification
We notify you when your device is ready for collection
Collection
Once payment has been received, the device will be ready for collection or delivery.
Frequently Asked Questions
How long does a typical repair take?
Most repairs are completed within 3-5 business days. Complex motherboard repairs may take 7-10 days. You can track your repair status online anytime.
Will I receive updates on my repair?
Yes! We send SMS and email updates at key stages: when diagnostics are complete, when we have a quote, and when your device is ready for collection.
What if I don't approve the quote?
No problem! If you decline the quote, we'll contact you to arrange collection of your device. A diagnostic fee may apply as per our terms and conditions.
Do you provide warranty on repairs?
Yes! All repairs come with a 90-day warranty on parts and labor. If the same issue occurs within this period, we'll fix it free of charge.
Need Assistance?
Our support team is here to help you with any questions about your repair