You can track your order by logging into your account and visiting the "My Orders" section. You'll find your tracking number there, which you can use on our shipping partner's website for real-time updates.

Alternatively, you'll receive tracking information via email once your order ships. If you checked out as a guest, use the order number from your confirmation email.

Shipping times vary based on your location and selected shipping method:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Same-Day Delivery: Available in select areas (Gqeberha CBD)

Orders are processed within 24 hours on business days.

Currently, we only ship within South Africa. We're working on expanding our international shipping options. Stay tuned for updates!

Shipping costs are calculated at checkout based on your location and chosen method. We offer:

• Free shipping on orders over R1,500
• Standard shipping: R99 - R150
• Express shipping: R200 - R300

Booking a repair is easy! Follow these steps:

1. Visit our Book Repairs page
2. Select your device type and issue
3. Choose a convenient time slot
4. Provide your contact details
5. Receive confirmation via email and SMS

You can also visit our store directly at 6 St. Andrews Street Central, Gqeberha during business hours.

Repair times depend on the issue and device:

• Screen replacements: 1-2 hours
• Battery replacements: 30-60 minutes
• Software issues: 1-3 hours
• Water damage: 2-5 days
• Motherboard repairs: 3-7 days

We'll provide an estimated completion time when you book your repair.

Yes! All our repairs come with a warranty:

• Parts warranty: 90 days on all replacement parts
• Labor warranty: 30 days on all repair work
• Screen replacements: 180 days warranty

Warranty doesn't cover physical damage or water damage after repair.

Absolutely! Visit our Check Repairs page and enter your repair ticket number. You'll see real-time updates on your repair progress including:

• Current status
• Estimated completion time
• Parts ordered (if applicable)
• Technician notes

We offer a 30-day return policy on most items. Items must be:

• In original condition and packaging
• Unused and undamaged
• Include all accessories and documentation
• Returned with proof of purchase

Note: Opened software, personalized items, and certain accessories cannot be returned for hygiene and security reasons.

To start a return:

1. Log into your account
2. Go to "My Orders"
3. Select the order you wish to return
4. Click "Request Return"
5. Select items and reason for return
6. Print the return label provided

You can also contact our support team for assistance.

Once we receive your return:

• Inspection: 1-2 business days
• Refund processing: 3-5 business days
• Bank processing: 5-10 business days (depending on your bank)

You'll receive email notifications at each stage of the process.

Yes! Exchanges are available for:

• Different size/color of the same item
• Similar priced items (price difference may apply)
• Defective items

Contact our support team to arrange an exchange.

To reset your password:

1. Click "Sign In" at the top of the page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Click the link and create a new password

If you don't receive the email within 10 minutes, check your spam folder.

To update your information:

1. Sign in to your account
2. Click on your name/profile icon
3. Select "Account Settings"
4. Edit your information
5. Click "Save Changes"

You can update your name, email, phone number, addresses, and preferences.

Yes, you can delete your account at any time. Please note:

• This action is permanent and cannot be undone
• All your data will be deleted within 30 days
• Order history will be archived for legal purposes
• Any pending orders must be completed first

To delete your account, contact our support team at support@diffusion.com

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• EFT/Bank Transfer
• SnapScan
• Cash (in-store only)
• Store Credit

All online payments are processed securely through encrypted connections.

Yes! We take payment security seriously:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• We never store your full credit card details
• 3D Secure authentication for added protection

Yes! Invoices are automatically generated:

• Email invoice sent immediately after purchase
• Download from "My Orders" in your account
• VAT invoices available for business customers

If you need a specific invoice format, contact our billing department.

Common reasons for payment decline:

• Insufficient funds
• Incorrect card details
• Card expired
• Bank fraud protection
• Daily transaction limit exceeded

Try a different payment method or contact your bank for assistance.

Try these troubleshooting steps:

1. Charge the device for at least 30 minutes
2. Try a different charger/cable if available
3. Press and hold the power button for 10-15 seconds
4. For phones: Try power + volume down simultaneously
5. Check for physical damage

If these steps don't work, book a repair with our technicians.

For Android devices:

• Settings → System → Backup
• Enable Google Drive backup
• Sync contacts, photos, and apps

For iPhones:

• Settings → [Your Name] → iCloud → iCloud Backup
• Tap "Back Up Now"

For Laptops:

• Use external hard drive or cloud storage
• Copy important files and documents

Yes! We offer software support including:

• Operating system installation/reinstallation
• Virus and malware removal
• Software troubleshooting
• Driver updates
• Performance optimization

Software services start at R250. Book online or visit our store.